Here are the most common questions we get about orders, shipping, proxies, and policies.
Last updated: January 3, 2026
Ordering
Can I cancel or change my order?
Maybe — but you need to email us quickly. If production hasn’t started, we can usually cancel or adjust. If production has started, changes may not be possible.
https://cultureofgaming.com/refund-returns/
Do I need an account to order?
No. But creating an account can make it easier to view order history and tracking.
Shipping & tracking
How long does shipping take?
Shipping time = production time + transit time. Typical production is 1–3 business days (Mon–Fri), then transit time depends on the method selected at checkout.
https://cultureofgaming.com/shipping-policy/
My tracking says “Label created.” What does that mean?
It usually means the carrier hasn’t scanned the package yet. Give it 24–48 hours, especially around weekends/holidays.
Where do I track my order?
Quality & issues
What if something arrives damaged or incorrect?
Email us with your order number and clear photos. If it’s on us (defect/incorrect item/shipping damage), we’ll make it right.
https://cultureofgaming.com/quality-guarantee-reprints/
Proxy/playtest questions
Are your MTG proxies tournament legal?
No. Our proxy/playtest products are for casual play and playtesting and are not intended for sanctioned tournament use.
https://cultureofgaming.com/proxy-use-policy/
Are proxies the same thing as counterfeits?
No. Proxies are for casual play/testing when everyone agrees. Counterfeits are made to deceive people into thinking they’re real — we do not support that.
Can I resell proxies as real cards?
No. Do not represent or resell proxies as authentic.
https://cultureofgaming.com/proxy-use-policy/
Payments
Is checkout secure?
Yes — payments are processed through PCI-compliant providers and we don’t store full card numbers on our servers.
https://cultureofgaming.com/payments/
Policies
Where can I read your refund policy?
Where can I report an IP issue?
Still have a question?
Email us: [email protected]
https://cultureofgaming.com/contact-us/