Thank you for choosing Culture of Gaming. Many of our products are made to order, so our refund and return policy is built around something simple:
If we made a mistake or your order arrives with a verified defect, we’ll make it right.
This policy is written to be clear, fair, and practical for made-to-order goods.
Last updated: January 3, 2026
What qualifies for a free reprint or replacement (our “Make It Right” guarantee)
If your order arrives with any of the following issues, contact us and we’ll work with you to resolve it — typically with a reprint, replacement, or store credit, depending on the situation:
- Print defects (severe banding, major color issues, obvious production damage)
- Cut/trim issues that materially affect the product
- Incorrect item(s) received (wrong product, wrong quantity, wrong variant)
- Shipping damage (damage that occurred in transit)
What we’ll ask for: clear photos of the issue (and packaging if applicable) so we can confirm the defect and prevent repeats.
What does not qualify for a refund or return (made-to-order reality check)
Because many items are produced on demand, the following are generally not eligible for refunds or returns:
- Changed mind / no longer needed / ordered the wrong thing
- Buyer’s remorse or “didn’t like it as much in person”
- Minor variation that is normal in printing (small color shifts due to monitor settings or normal tolerances)
- Issues caused by customer-provided choices (wrong variant selected, typos in custom text if applicable)
- Damage after delivery (handling, storage, liquids, bending, etc.)
- Requests to change proxy/playtest items into something intended to be passed as authentic
Time window to report problems
To ensure we can help quickly, please contact us within:
- 7 days of delivery for print defects, incorrect items, or shipping damage
- 14 days of delivery for issues that may require additional review
If you’re unsure, email us anyway — just don’t wait a month and then drop a “hey so…” on us.
Cancellations / changes
If you need to cancel or change an order, email us ASAP:
https://cultureofgaming.com/contact-us/
- If production has not started, we can usually cancel or adjust.
- If production has started, we may not be able to cancel or modify the order.
Refund method and timing
If a refund is approved, it will be issued to the original payment method when possible. Processing times vary by bank/payment provider.
Contact
Email: [email protected]
Policy questions welcome.